Help that keeps your chargers running.
From pre-install questions to warranty claims, EVDANCE support connects you with the engineers who build the hardware — not a script.
Support tickets answered in under 24 hours, with a 98% first-contact resolution rate, across 20+ countries, backed by a 2-year standard warranty on every unit.
We don't outsource support to a call center reading from a script. Every ticket reaches someone who understands the hardware.
Answers before you even open a ticket.
Most questions — wiring, app pairing, error codes — are already answered in our documentation, so you're not stuck waiting on a reply for something quick.
When you do need a human, your request goes straight to a support engineer who can read your unit's serial number and diagnostic history, not a generic queue.
Installers and distributors get a direct line for on-site issues, so a stalled install doesn't become a stalled job.
Everything you need to resolve an issue, fast.
Installation & setup guides
Step-by-step wiring diagrams, app pairing instructions, and commissioning checklists for every model.
Warranty & RMA handling
Straightforward claims process with clear timelines, no runaround, and replacement parts shipped fast.
Direct engineer access
Escalation paths for installers and distributors dealing with on-site or fleet-level issues.
Solve it yourself in minutes, if you'd rather.
Knowledge Base
Searchable articles covering installation, app troubleshooting, error codes, and firmware updates for every EVDANCE model — written by the team that builds the chargers.
Video Tutorials
12 videosDownloads & Manuals
PDF libraryWiring Diagrams
By modelCE / UL Certificates
All linesFirmware Updates
ChangelogTwo ways to reach us.
| Standard Support | Priority Support | |
|---|---|---|
| Channels | Email & support ticket | Dedicated phone line + email |
| Response time | Within 24 hours, business days | Within 4 business hours |
| Coverage | Setup, troubleshooting, warranty claims | On-site diagnostics, bulk RMA, firmware rollouts |
| Best for | Homeowners & individual buyers | Distributors, installers, fleet accounts |
Standard Warranty
Every EVDANCE charger ships with a 2-year manufacturer warranty covering defects in materials and workmanship.
Fast Replacement Parts
Common components — cables, connectors, display units — are stocked individually so a single fault doesn't mean a full unit swap.
Distributor RMA Program
Bulk RMA handling and pre-approved credit for registered distributors, so a faulty batch doesn't stall your customers.
Remote Diagnostics
Many app and firmware issues can be diagnosed and resolved remotely, without waiting on a physical inspection.
Four steps from problem to resolution.
Check the basics
Search the Knowledge Base for your model and symptom — most error codes and app pairing issues are solved here in under five minutes.
Submit a ticket
Include your model number, serial number, and a short description of the issue so our team can start diagnosing right away.
Get a diagnosis
A support engineer reviews your case and responds with next steps — a fix, a part, or a full replacement, depending on what's needed.
Resolution shipped
Replacement parts or units ship under warranty, with tracking sent directly to your inbox.
Everything you need to know before reaching out.
What information should I include in a support ticket? +
How long does a warranty claim take? +
Do you support installation for individual homeowners? +
“They didn't just replace the part — they walked me through why it failed so it wouldn't happen again.”
We're here for it.
Reach out and hear back from our support team within 24 hours — sooner for priority accounts.