Frequently Asked Questions

Orders are processed and dispatched directly from our regional European fulfillment hub within 1–2 business days. Standard delivery across European destinations typically arrives within 2–4 business days with full end-to-end courier tracking.

Once your package leaves our local warehouse, you will automatically receive an email containing your direct courier tracking number and a live tracking link. You can track your package every step of the way to your doorstep.

Yes. Our regional logistics network services the UK, Germany, France, Italy, Spain, the Netherlands, and all EU member states seamlessly without unexpected customs delays.

We accept all major international credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, Google Pay, and trusted European local payment gateways (such as Klarna & iDEAL where supported).

All checkout transactions are encrypted with industry-standard 256-bit SSL encryption and processed through PCI-DSS compliant payment gateways. We never store your full card details on our servers.

Yes. We offer a 14-day return and exchange window. Items in as-new condition with original packaging, hardware, and tags qualify for a full refund; items showing wear beyond a reasonable fit-check may receive a reduced refund instead of an outright rejection.

If the return is due to a verified manufacturer defect or shipping error, MVMT Cycling covers 100% of return logistics. For voluntary exchanges or preference returns, the customer covers standard return freight to our local European warehouse.

Please take a quick photo of the damaged package and component, then email our team at info@mvmtcycling.com with your order number. We will dispatch an immediate replacement directly from our local stock without waiting for slow claims.

You can reach us directly via email at info@mvmtcycling.com, or submit your bike setup details through our Contact Us page. Our engineering consultation desk responds within 12 hours.

All bolt dimensions, clamp diameters (e.g. 31.8mm), and rail clearances are listed on each product specification sheet. You can also send a photo of your cockpit or frame setup to our engineers for 1-on-1 fitment confirmation.