Return & Exchange Policy
We want every ride to start with complete confidence. In line with EU consumer protection standards, here is our transparent, rider-first return protocol.
You have 14 calendar days from delivery date to inspect your components — much like you would in a shop — and request a return or size exchange.
Ship items back locally within Europe. No transatlantic postal friction or complicated customs paperwork.
Funds are returned straight to your original payment route within 3–5 working days of us receiving and inspecting your return.
How to Initiate a Return
Email our technical desk at info@mvmtcycling.com with your Order ID and reason for return.
We review your request within 12 hours and issue a Return Authorization (RMA) with the specific European warehouse hub address.
Repack items in their original protective carton with all hardware, computer mounts, and accessories included.
Our workshop verifies component condition within 48h of arrival and confirms your replacement or refund amount.
Who Covers Return Shipping?
🛡️ Covered by MVMT Cycling
- ✓ Incorrect item, dimension, or spec dispatched
- ✓ Item arrived with exterior courier transit damage
- ✓ Verified manufacturing or carbon structural defect
📦 Covered by Rider
- • Cockpit width or stem length size preference exchange
- • Change of mind or unsolicited order cancellation
- • Incompatible frame routing standard ordered by mistake
For rider-covered exchanges, you may use any tracked domestic carrier (DPD, DHL, PostNL, GLS) of your choice. We suggest retaining your shipping receipt until arrival.
Item Condition & Eligibility
In line with your EU right to inspect goods before deciding on a return — much like trying something on in a shop — light, reversible signs of a reasonable fit-check are expected and won't void your return. The condition of your item simply determines your refund amount: items returned as-new receive a full refund, while items showing wear beyond normal inspection may receive a reduced refund reflecting that wear.
Mounting & Clamping
For a full refund, carbon cockpits, handlebars, and seatposts should be free of clamp indentations, grip paste residue, or torque marks from extended installation. A brief test-fit to check size is fine — riding or long-term mounting will reduce the refundable amount.
Packaging & Hardware
Please return items in their original packaging with molded foam, hardware bags, bolts, and instructional tags where possible. Missing or damaged packaging doesn't disqualify your return, but may result in a smaller deduction to cover replacement materials.
Road & Weather Exposure
Wheels, tires, and bags should not have been ridden outdoors or exposed to sealant, road grit, chain lubricant, or weather. Items showing this kind of wear are treated as used and refunded at a reduced amount rather than rejected outright.
These standards describe what qualifies for a full refund. We never refuse a return outright for reasonable inspection wear — our team will always confirm your exact refund amount before finalizing it, and you're welcome to ask questions at info@mvmtcycling.com beforehand if you're unsure.